Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. SO please read following terms and conditions thoroughly.

MedicalSupplyAll.Com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

 

ORDERING PROCESS

Ordering Terms and Conditions

Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and Pay Pal.

We do offer PO orders to schools, churches, corporate organizations and others. All PO order’s standard payment terms are net 30 days – all payments are due within 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order.

School PO will not be used for documentation purpose only order receipt will be used as document.

We have the right to refuse to place any orders.

Orders that are not paid within Net 30 will be charged collection fee of 20% on top of the original order amount.

The guarantee of “order delivered on time or its free” will be valid only if there is not any delay caused by the carrier/shipping company, and it will be only for valid continental US States. 

We will beat any competitor’s price by 10%, if you provide us with the company’s name and a link to their prices page.

Order Changes / Cancellations

 

MedicalSupplyAll.Com will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be higher cancellation or change charges that apply. All of these charges will be a direct pass through from MedicalSupplyAll.Com to you. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.

For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also any cancellations of orders should be made within 6 hours of placing the order.

There will be a 2.5% service fee for any credit card payment for $2500 or above.

When a deliver is not met we can only issue delivery charged, we cannot issue the production cost as production takes manpower and material, this is a non-refundable.

Customer has to return the product back, at his shipping cost for full refund.

There will be cancellation fees of $5 for any order less than $20.

A $10.00 cancellation fee will be applied in order to cancel an order; given that they are cancelled before going into production otherwise other charges may apply.

When placing an online order, if you press ‘SUBMIT’ more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online, the customer is giving MedicalSupplyAll.Com the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives MedicalSupplyAll.Com the permission to charge the credit card. By agreeing to this policy the customer cannot charge back the amount of the order to avoid payment.

* There will be no changes applied to RUSH orders.

We do not make any changes when the order is on machines(in production).
If for any reason changes need to be made then that will incur extra cost for the portion of products already completed + mold cost that the factory informs us.

 

Charge back

If a customer has done charge back, they need to return all the products to us (provided office address). If you win the charge back and did not return the product we will charge you for the order.

Refunds

Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, unable to meet the turnaround time stated. MedicalSupplyAll.Com is not liable for anything more than the amount of the order.

Productions cost is not refundable.

If an order is late, only the shipping charges will be pro-rated.

Entire order must be returned back to the company by the customer in its original quantity as per invoice of actual order for full refund to be claimed.

Any problem or compliant on the order has to be registered within 15 days of receiving the product. Later than this no complaints will be registered.

PRODUCTION/SHIPPING

Production

Production time varies from 1 business day to 7 business days depending on the product, service, and quantity selected. If you have a deadline, simply give us a call and we’ll do everything within our power to meet it.

SHIPPING CHARGES MAY VARY DEPENDING UPON QUANTITY ABOVE 10000. OUR TEAM MIGHT CONTACT YOU BACK WITH CHARGES AS PER SHIPPING COMPANY

Shipping

MedicalSupplyAll.Com guarantees to ship your merchandise on or before your specified date.  You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.

There will be a $40 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that particular order.

There will be a $70 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.

MedicalSupplyAll.Com is not liable for any delays, holds or charges due to customs.

Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number, email address, colors, etc.

We consider shipping and production time from the date of approval. Weekends are not counted in delivery days. The in hand delivery date may change automatically without notice depending upon the approval of the proof

If any order is placed by our company sales rep they will not be held responsible for any errors as we provide our customer with order Receipt, Digital proof if those options are not utilized by customer they will be held liable on the account.

Any package that is there in our warehouse for 7 or more days will not be our responsibility and will be discarded.