Refund Policy

At Medical Supply All, we understand the importance of customer satisfaction and strive to provide the highest quality products. In the event that you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible products. If you are not satisfied with your purchase for any reason, you may return the item within 30 days of delivery for a full refund. Please note that the item must be in its original condition and packaging.

How to Initiate a Refund

To initiate a refund, please contact our customer support team within 30 days of receiving your order. Our dedicated team will guide you through the process and provide you with a return authorization number. Please include this number with your returned item to ensure a smooth and efficient refund process.

Return Shipping

If the return is due to a defect or error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not related to our products or services, the customer will be responsible for the return shipping costs.

Processing Time

Once we receive your returned item, our team will inspect it to ensure it meets the necessary criteria for a refund. If everything is in order, we will process your refund within 5 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.


While we strive to provide a hassle-free refund experience, there are certain exceptions to our refund policy. These include:

  • Products that have been used, damaged, or are not in their original condition
  • Products that are not eligible for return due to hygiene or safety reasons
  • Products that have exceeded the 30-day return window

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.