Tips

1. No response to connect the phone Please confirm whether the phone supports OTG function (Android) and check check whether it is inserted in place, repeat plugging and unplugging several times 2. APP Image stuck When the APP is stuck, please keep the mobile phone's battery above 20%. 3. Camera is hot It is usual for the camera to heat up, it may reach up to 36℃/96.8F after 30 minutes usage, this does not affect normal use or service life. 4. Can not see eardurm Ear canal is not perfectly straight, please gently pull the top of your ear up and back to help viewing your eardrum easily. 5. Blurry image 5.1 The focal length is fixed at 2-3cm (1 inch), please adjust the distance between the camera lens and your ear to get focused. 5.2 Please keep the camera clean to avoid blurry image. Blurred images after a period of use are caused by the earwax on the camera lens. (In general, earwax is oily and can cause glare, unclear image) If the earwax does not carefully wiped out, this will make it stick to the lens more firmly. Please clean the camera after every use: a. Clean the lens carefully with alcohol pads. b. Wipe the lens grooves with alcohol-soaked cotton swab Full compatible device（this product come with Type-C port): Android 7.0+ with OTG function iPhone 15/15 Pro/15 Plus/15 Pro Max iPad Series: iPad (All versions since 10th) iPad Pro (All versions since 2018) iPad Air (All versions since 4th) iPad Mini (All versions since 6th)