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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
HydraHeat Hot Pack. Pliable Hot Pack that Conform to the Treatment Area. Universal 19 x 5 (48 x 13 cm). Use HydraHeat Hot Packs to deliver heat therapy at safer temperatures. Typical heat packs require high heating temperatures to kill the bacteria that can enter through their porous coverings. HydraHeat Hot Packs have a non-porous skin allowing treatments to occur at lower safer temperatures. Polymer Skin is Bacteria Resistant and Easy to Wipe Clean Lessening the Risk of Bacterial Attachment. Provide Treatment within Optimal Temperature Range of 120ø - 140ø F. No Need to Cover with Terry Covers A Simple Towel or Pillow Case is the Only Barrier Needed between the Heat Pack and the Patient. Pliable Heat Packs Contours to the Treatment Area for Optimal Placement. SureSeam Process Ensures the Integrity is Maintained with No Bursting or Leaking. Compatible with All Types of Heating Units; but for Best Results Use with HydraTherm Heating Unit to Ensure a Clean Heat Therapy System. HydraHeat Hot Packs are Non-Latex and are Covered by a 1 Year Warranty.
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